Orders are typically dispatched within 48 hours using Royal Mail. Delivery times may vary depending on destination and service selected at checkout. International shipping is available, with postage costs calculated based on destination and parcel size.
All products are carefully packaged to help ensure they arrive safely and in good condition. Tracking information will be provided where applicable.
Please note that return eligibility may vary by product. Due to hygiene and contamination considerations, installed or used plumbing products cannot be returned unless they are faulty. If you change your mind about a purchase, please contact us within 14 days of receiving your order to arrange a return. Returned items must be unused, unopened, and in their original condition. Return postage costs for change-of-mind returns are the responsibility of the customer.
If your order arrives damaged or you believe there is a manufacturing fault, please get in touch as soon as possible with details and photographs where possible. Faulty products will be assessed and, where appropriate, repaired, replaced, or refunded. Please note that damage caused during installation, misuse, modification, or normal wear and tear is not considered a manufacturing fault.
Many Axe Design products are manufactured using 3D printing. Minor layer lines, surface texture, and small manufacturing marks are a normal part of the production process and are not considered defects.
If you have any questions about shipping, returns, or a specific order, please get in touch using our Contact Page and we'll be happy to help.
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